Error524 in my website

[jasaroc]

What is the name of the domain?

https://voio.voiocrm.com.br

What is the error number?

524

What is the error message?

timeout

What is the issue you’re encountering

i have aprocess on a php aplication that needs to run for some minutes and im getting timout

What steps have you taken to resolve the issue?

i tryed to do a migration in my system and it needs to run by some minutes but cloudflare is giving me timeout without cloudflare it runs normally
i tried to add page rule to disable everything in Cloudflare and even in waf but it not worked.

What are the steps to reproduce the issue?

just run the script acessing its page

[sjr]

Cloudflare has a proxy read timeout of 100 seconds, if your task takes longer than that then there’s various options for your own implementation (ignoring, polling, etc), but as it looks like an update/migration tool then using a DNS record that’s set to “DNS only” to bypass Cloudflare while you do the maintenance is probably the easiest option.

[jasaroc]

@sjr

ignoring, polling, etc)

how can i ignore a specific route ? becouse this migration tool uses a php to get a json from some apis and it take almost 5 min to process everithing

[sjr]

You can’t. Use of the proxy, or not, is applied at the DNS level. You will need to use an alternate hostname that is “DNS only”, or the server’s IP address, or temporarily use “DNS only” on the domain/subdomain for the site.

[jasaroc]

probabli i cant do that since the system is multiteneant and there are a lot subdomains created for every custommer. but thank you