Error with DNS record


I updated my CName record, but I am getting an error message:

An A, AAAA or CNAME record was not found pointing to the root domain.

I deleted and started over, but the same thing is happening and I don’t know where I went wrong.

You need one more record for the non-www address for your site. Either type in a @ (this means your registered domain) or type in the full (your domain name) into a new DNS record, probably a CNAME like your first one.

Thank you. I appreciate your assistance. Hopefully that works!

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Hi @melisethompson, do you have an A record that points to the IP address of your origin server? This Community Tip may offer some ideas, Community Tip - Fixing No A, AAAA or CNAME record found / ERR NAME NOT RESOLVED errors.


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