Error while trying to add a webseite

Website, Application, Performance
1

What is the name of the domain?

lanakern.de

What is the error message?

The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.

What is the issue you’re encountering

I am the owner of the website and I never added it to a cloudflare account before. But I am working with GO HIGH LEVEL. Maybe they created the hold. The name servers are not from cloudflare.

What steps have you taken to resolve the issue?

I have searched the internet and your database for a solution. But how to solve the issue if I not know who has created the hold?

What are the steps to reproduce the issue?

Try to add the website lanakern.de

2

The error you’re getting means that this zone is active on another Cloudflare account and the Zone Hold feature is enabled:

The zone name provided is subject to a hold, which disallows the creation of this zone. Please contact the domain owner to have this hold removed.

You can find more details about the Zone Hold feature in our documentation: Zone holds | Cloudflare Fundamentals docs

You will need to contact the owner of the Cloudflare account where the zone is active, so they can disable Zone Hold for this zone.

3

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.