i want to ask related error undefined as a topic. the error occurs when we enable yellow cloud and WAF protection in Cloudflare. If we change to grey cloud, error is gone. actually, i already open ticket 3 times to cf support, but until now, i not get any good update information or solution. the ticket number is #2519307.
Currently, we already waiting more than 7 hours from my last email, but still not get the update from support.
Appreciate if the community can give me the solution for this due to the issue already occurs more than 1 weeks.
Just additional information, we used pro plan for this site.
Every duplicate ticket you open will slow down how quickly you get support. Not out of spite, but because you’re using up people’s time when they could be helping others that means they’d get to your ticket.
The Pro SLO is 5 days - it is unlikely you are guaranteed to get a reply within 7 hours.
You haven’t given enough information about the issue for the community to assist.
Record already change, but as i inform, we used subdomain ixpf.ddmi.co.id. if we change to @ for name, access to ixpf.ddmi.co.id will be not available except we add CNAME for ixpf. Below capture as evidence