Error to renew SSL certicate

My certificate expire at Feb 23th, but every time I try to renew it from the weblink sent by Cloudflare e-mail I got this erro:

“An error occurred while attempting to validate your domain. Please try again later or contact support for assistance.”

I have two certificate one for main domain and another to sub one, got the same error for both.

I’ve also add cname as requested, but not worked.

tried to contact support, but they not help: 2714814

Can you guys help?

What do you see here

When I attempt to dig the CNAME that should be added at your DNS provider I do not get the expected response as detailed in the Cloudflare Dashboard, it therefore appears that the CNAME records are not correctly set up at your DNS provider which appears to have the NS servers of :

Please verify that the CNAME records have been set up at Hostinger

In the results below I have removed the actual verification string and replaced it with

➜  ~ dig cname  <verification-string>

; <<>> DiG 9.10.6 <<>> cname <verification-string>
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 6773
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1

; EDNS: version: 0, flags:; udp: 4096
;<verification-string> IN CNAME

;; AUTHORITY SECTION:	3600	IN	SOA 2023021601 10000 2400 604800 3600

;; Query time: 242 msec
;; WHEN: Wed Feb 22 17:20:15 CAT 2023
;; MSG SIZE  rcvd: 172
1 Like

@rafaelfre let us know once you have changed your nameservers as advised on 2714814. Keep the communication on that ticket as your earlier ticket has been merged into that one. Duplicate tickets slow reply time.

hi Erich my NS data is this one: and

I can not see the part

My account is host at hostinger, I do have SSL certificate from Cloudflare.

below screenshot:

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