Error prevented downgrade before renewal, support not responding

What is the name of the domain?

conveyancingbykaren.com.au

What is the error message?

1000 Internal Error

What is the isssue you’re encountering

Could not downgrade from Pro to free plan before renewal

What steps have you taken to resolve the issue?

Full refund of the invoiced amount of $235
Ticket was raised 21 days ago, no response despite multiple attempts to contact

Billing issues requre a Billing ticket with Support

#3276894

In what area can we help you?

Refunds

What are the steps to reproduce the issue?

Try and downgrade from Pro to free plan before renewal

Hi there,

Your ticket #3276894 has been escalated to our billing team. Since it is a billing issue, we are not able to assist you on community.

The billing team hasn’t responded once in over 23 days, this is completely unacceptable. We have been charged for a service that we could not cancel and are not using due to an error with Cloudflare and have zero support or contact since raising this issue.

We are now in the process of reporting Cloudflare to the Australian Competition & Consumer Commission for misleading customers and breaching consumer rights.

yes please, we need to raise this bull&%$# of a service to more widely known entities with power!

Hi there,

Please accept our apologies for the delay in responding to you. We are experiencing an unprecedented demand for our service, which is causing delays for our customers.

I’ve replied to your ticket, and we’ll follow up there.

Thank you.

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