Error Payment Processing


#1

I’m trying to enable Load Balancing, and when i try for payment it gives the below error.
status: 500, message: failed calling backend for creating a sub for account ID XXXXXXX: Unable to process payment: Do Not Honor: 05 : DECLINE (Code: 1226)


#2

Hi, i have exactly the same issue with load balancer payment.
Can someone explain to me what happening?


#3

The failed payment was made with Visa credit card.


#4

Hi @cajasistemas, the status page has the details, https://www.cloudflarestatus.com/. The team is performing some maintenance on the subscription service and I suspect that is causing the issue you’re seeing.


#5

Now there is info that the maintanance has been completed, however it still does not work.


#6

Credit card payment with visa card still fail to enable load balancing activation with the same error:

status: 500, message: failed calling backend for creating a sub for account ID XXXXXXX: Unable to process payment: Do Not Honor: 05 : DECLINE (Code: 1226)


closed #7

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