Error on upgrade Business package

Hello when we upgrade business we get this error Refer to for assistance. The zone cannot be upgraded at this time. (Code: 1258)

we try already several cards we can buy with same bank card load balancer but cant buy upgrade business please help to us quickly , we open ticket already #2889806

Does the displayed message tell you to contact [email protected] for assistance by any chance?

No , only show error The zone cannot be upgraded at this time. (Code: 1258)

Hello mark181

I’m sorry to hear you’re experiencing this issue. As you’ve already opened a support ticket (#2889806), the Cloudflare support team will be the best to assist you. Issues related to billing and upgrades typically require direct support access. While waiting, ensure all your billing details are correct and up-to-date. Unfortunately, we in the community forum are unable to expedite this process. Please keep an eye on your email for updates from the support team.



When they can answer we need upgrade asap to business , as we getting attack on website , can you check with your team pls ?

Hi @mark181,

Your ticket was replied to and escalated to our Trust & Safety team, you will need to address this through them.

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