Error on adding new domain :

What is the name of the domain?

sparkyai.app

What is the error message?

The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.

What is the issue you’re encountering

We encounter this issue when trying to add an existing domain to cloudflare (the domain is held by godaddy)

What steps have you taken to resolve the issue?

We’re in contact with godaddy support team

Screenshot of the error

It appears that domain sparkyai.app is currently in active status. You can proceed to add the domain again. If the same error occurs, you can contact your domain registrar for further assistance and verify the status of domain.

We contacted godaddy support and they said the domain is currently active and there arent any locks in place to cause this issue. Tried adding the domain again this morning, and still see the same issue

On communication with go daddy, they have confirmed there is no lock or issues with go daddy and have even cleared out any issues with domain. They have even provided proof with the online dig web tool that things were working fine from their end.
Attaching the sample here.

Looking for a timely resolution into this. Thanks.

This is still open and waiting for a resolution.


It seems the domain was previously owned and registered on another cloudflare account. Could that be the issue? Kindly assist in resolving this.

Yes, Zone holds · Cloudflare Fundamentals docs
You will nee to contact the previous owner to remove the zone hold from their Cloudflare account.

We just bought the domain through Godaddy and they are not helping out with this. Is there anything we can do from our end to verify domain ownership and get this lock removed?

Attaching the screen shot here:

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