Error Message on Mobile - Cloudflare and Siteground SSL/DNS issue?

[chris22]

1. I bought domain TheraPay.org from cloudflare

2. I am hosting my wordpress website on siteground

3. I am pointing my cloudflare domain to siteground IP address by adding an A Name record on cloudflare, using the IP address provided by siteground

4. I created an SSL certificate on cloudflare, which I have imported into siteground

5. THE PROBLEM: On desktop, users experience a secure site experience. On mobile, users visiting the website are given a warning that it is not secure.

6. SSLshopper.com (an SSL checker) gives me the following error message: “therapay does not resolve to an IP address. Please make sure your DNS records are set up correctly.”

I have tried literally everything over the course of a two week period. Please help!

Chris

[GeorgeAppiah]

@chris22

• THE PROBLEM: On desktop, users experience a secure site experience. On mobile, users visiting the website are given a warning that it is not secure.

What’s the specific warning message you’re seeing? Can you share a screenshot?

And what mobile OS is this? I just tested your site on multiple browsers in Android, but didn’t get any warning message.

@chris22

SSLshopper.com (an SSL checker) gives me the following error message: “therapay does not resolve to an IP address. Please make sure your DNS records are set up correctly.”

You’re checking just therapay instead of your full domain name, therapay.org.

[chris22]

Thank you for the response. Here is the warning sign I am seeing on mobile using chrome and firefox browsers:

[epic.network]

You should click that triangle to get more details about the problem since none of us are seeing it when we visit your site.