Error loading images in Argentina

#61

It´s terrible! My website (https://www.autossegredos.com.br) is really slow since this morning.

1 Like
#62

These kind of issues are thankfully fairly few and far between, and they can happen anywhere. Cloudflare was aware of the issue very quickly and looked into it, I would imagine as a priority.

I appreciate the inconvenience and issues that this may have caused, hopefully now a fix has been pushed and they are monitoring results, you will see an improvement and everything will get back to normal.

1 Like
#63

It´s better, but not ok…

— 104.28.3.33 ping statistics —
372 packets transmitted, 181 received, 51% packet loss, time 372412ms
rtt min/avg/max/mdev = 1.063/26.293/179.927/45.017 ms

traceroute to 104.28.3.33 (104.28.3.33), 30 hops max, 60 byte packets
1 10.0.23.2 (10.0.23.2) 0.320 ms 0.251 ms 0.217 ms
2 49.21.47.177.static.sp2.alog.com.br (177.47.21.49) 0.389 ms 0.332 ms 0.344 ms
3 177.126.175.112 (177.126.175.112) 0.877 ms 0.833 ms 0.831 ms
4 ae0-edge-02.sp1.net.alog.com.br (200.143.173.106) 0.857 ms 0.841 ms 0.821 ms
5 * * *
6 * 104.28.3.33 (104.28.3.33) 1.172 ms *

I used to loose 80%.

1 Like
#64

It should be improving but still some performance issues while the fix is issued.

From status update:

Some customers are still experiencing degraded performance while this fix is being implemented.

We will update the status once the issue is resolved.

#65

Lack of details. Sorry.

1 Like
#66

Go Go Cloudflare Team! I still believing in you (and loving you :smiling_face_with_three_hearts:)

2 Likes
#67

New update:

"Cloudflare has implemented a fix for this issue and continues monitoring the results.
Some customers might still experience degraded performance while our fiber path is being restored.
We will update the status once the issue is resolved. "

1 Like
#68

Still not ok.

mtr -w -n 104.28.3.33
Start: Tue May 14 22:04:14 2019
HOST: VMSDCAECGAPL01 Loss% Snt Last Avg Best Wrst StDev
1.|-- 10.0.23.2 0.0% 10 108.1 17.0 0.1 108.1 34.4
2.|-- 177.47.21.49 0.0% 10 32.1 18.6 0.3 62.7 25.8
3.|-- 177.126.175.112 0.0% 10 91.6 10.2 0.9 91.6 28.6
4.|-- 200.143.173.106 0.0% 10 72.2 13.4 0.8 72.2 24.6
5.|-- 187.16.219.111 50.0% 10 46.2 18.7 1.2 46.2 23.7
6.|-- 104.28.3.33 30.0% 10 37.4 6.3 1.1 37.4 13.7

#69

Eu Pausei o Cloudflare enquanto o problema persistir e rapidamente ele voltou a funcionar.

Explico o procedimento no link a seguir: https://www.inovar.net/site-indisponivel-e-pausar-cloudflare/

Adicionei um vídeo para facilitar o entendimento.

2 Likes
#70

Better now…

Start: Tue May 14 23:22:52 2019
HOST: VMSDCAECGAPL01 Loss% Snt Last Avg Best Wrst StDev
1.|-- 10.0.23.2 0.0% 10 0.4 36.5 0.2 121.6 48.1
2.|-- 177.47.21.49 0.0% 10 0.3 40.6 0.3 143.8 63.2
3.|-- 177.126.175.112 0.0% 10 1.6 43.0 0.8 118.6 40.3
4.|-- 200.143.173.106 0.0% 10 1.5 44.9 0.8 127.8 58.1
5.|-- 187.16.219.111 0.0% 10 1.2 39.5 1.2 113.7 45.3
6.|-- 104.28.3.33 0.0% 10 1.5 44.9 1.2 139.7 55.3

— 104.28.3.33 ping statistics —
453 packets transmitted, 447 received, 1% packet loss, time 452628ms
rtt min/avg/max/mdev = 1.066/22.250/242.920/47.563 ms

1 Like
#71

104.27.170.175 still have package loss

#72

Resolved - Cloudflare has resolved the issue and network performance in our Brazil locations has resumed normal operation.

If you’re still seeing issues, let Support know and post here.

4 Likes
#73

Hi @cloonan ,
I am still experiencing delay and lost of packages in my website accessing it from Brazil. I have paused CloudFlare and have pinged the domain and there was no package lost.

I use a Pro plan with Argo. The website is https://tudosobrehospedagemdesites.com.br/

What should I do in order to solve this issue?

Thank you.

#74

Hi @billbordallo, best to login & go to https://dash.cloudflare.com/?account=support and select get more help. Please share your ticket number here as I’d like to track it to resolution. Sorry for the ongoing trouble.

1 Like
#75

@cloonan, thanks for the quick reply.
I have opened the ticket — the number is 1687401.
Looking forward to see it fixed. :slight_smile:

1 Like
#76

Olá @billbordallo,

Para sua informação, seu site está abrindo bem rápido aqui em Florianópolis, 2.6s na primeira tentativa, 1.4s na segunda.


Joguei também no GTMetrix, que acusa 4.5s a partir de SP. O webpagetest.org tem servidor em Uberlândia, caso queira testar.

#77

Olá, @floripare,

Obrigado pela informação. O problema parece ser intermitente. No Webpagetest.org o desempenho é bom, mas no GT Metrix, algumas páginas têm levado mais de 10 segundos para receber o primeiro retorno (veja este report: https://gtmetrix.com/reports/tudosobrehospedagemdesites.com.br/ZGvltTg5).

Abri um ticket e eles foram bem rápidos na resposta. Me pediram para realizar alguns testes e enviar os resultados, o que acabei de fazer. Assim que tiver mais informações, atualizarei aqui.
Um abraço.

1 Like
#78

Depois analisar os relatórios e informações fornecidas, o suporte identificou que há uma lentidão no tempo de resposta do servidor para requisições não-cacheadas pelo CloudFlare. Nesse caso, precisarei investigar para tentar descobrir o que está causando esta lentidão.

2 Likes