Error "is not a registered domain" when adding domain


I’m trying to add a domain, but I get the error “ is not a registered domain”.

The domain is registered
The domain has nameservers
The domain nameservers resolved
The domain nameservers contains DNS records

; <<>> DiG 9.8.7 <<>> IN ANY +nostats +noquestion
; (4 servers found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 37619
;; flags: qr aa rd; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0
;; WARNING: recursion requested but not available

;; ANSWER SECTION: 60 IN A 60 IN SOA 1642079089 10800 3600 604800 3600

It looks like you’ve done everything right. Please open a ticket via email to support AT cloudflare DOT com and post the ticket number here as soon as you get the autoreply so we can escalate.


Ticket ID [#2350923]

I’ve added it to the escalation queue. They might not be able to get to the escalation queue until Tuesday, as Monday is a holiday here.

@user18736 @user93911 do not open multiple tickets with Support, doing so does not help and negatively affects response time for you and everyone else.

Was the site working and secure before you added it to Cloudflare? I am unable to replicate the issue and was able to add it successfully.

1 Like

Replied on ticket 2350923 but as my colleague mentioned, we were not able to reproduce the issue thus far.

Now same problem with another domain - … for 4 days already

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