Error in CF UI when creating a website in Web Analytics

[gladysassistant]

Hi!

I’m trying to add a website to CF Web analytics. This is not the first time I’m using this feature, and it used to work fine, so it might be a new bug/or something wrong with my setup

The website is a Discourse forum that is hosted in a subdomain, and this subdomain DNS is handled by CF (but not proxied, just the DNS).

When I try to create the website, I have different errors, from “Internal server error”, to “selected zone is invalid”, see this screenrecording here:

I tried several things:

• Login/logout
• Disable adblockers
• Typing the domain instead of copy-paste

Any idea what could be wrong in my setup ?

Note that I’m not trying to setup this domain automatically, I’m just trying to get the JS snippet to configure this site.

Thanks a lot for your help

[gladysassistant]

Thanks @arunesh90 for opening my issue again!

It’s still not working unfortunately

I’ve posted a screenrecording in Cloudflare Discord:

Discord - A New Way to Chat with Friends & Communities

[matteo]

Can you try adding the root domain? It seems like subdomains are accepted only when added as zones via the CNAME setup on Cloudflare.

I am not very familiar with the service, but, if I remember correctly, there should be a way to limit the scope of the analytics after adding the domain.

Thanks to @cf-scott who did some investigating.

[gladysassistant]

@matteo

Can you try adding the root domain? It seems like subdomains are accepted only when added as zones via the CNAME setup on Cloudflare.

The root domain is already added, as it’s our commercial website.

It’s weird because it uses to work, so it might be a regression:

EDIT: tried adding the root domain again, it doesn’t work. It just add the root domain again, and I can’t edit the domain afterwards.

Note that I’m just looking to add a site with a custom JS Snippet installation.

[matteo]

I have asked the CSUP team to take a look, you should have an hopefully more specific reply in the ticket

[matteo]

Sorry @gladysassistant, I thought there was a ticket number here. Do you have a ticket open?

[gladysassistant]

I don’t, I’m not able to create a support ticket, probably because I’m in the free plan.

[matteo]

I just added this to the escalation, I’ll mention it to the next CSUP agent

[matteo]

Test. Try and e-mail [email protected]. It might create a ticket number for you, will be closed, but at least there is a ticket number to reference. Post that number here afterwards.

[gladysassistant]

Just did that, my ticket number is #2438957

Thanks a lot for your help!

[jochen]

I am escalating this, since I do not see any reason why this should not work. I will update you on the ticket.

[gladysassistant]

Thank you @jochen !