Error in C name

I am just activating my account and I couldn’t find another way to get support so I hope this is the right forum.

I am trying to create a custom domain name in Kajabi. When I enter my domain name, I get an error message saying:

Your custom domain has not passed some verification steps.

It looks like you haven’t added a CNAME record for that host yet.

See Step 2 for more information.

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