Error "Failed to lookup registrar and hosting information of sugats.vn

Please help me, today, i can’t add any site with .vn, i receive a error “Failed to lookup registrar and hosting information of sugats.vn at this time. Please contact Cloudflare Support or try again later.”

Example with “sugats.vn” domain

maybe this error occurs with domain names “.vn” and “.com.vn” , all domain names in vietnam cannot be added to Cloudflare

[image]

These should all be supported

// vn : https://www.dot.vn/vnnic/vnnic/domainregistration.jsp
vn
com.vn
net.vn
org.vn
edu.vn
gov.vn
int.vn
ac.vn
biz.vn
info.vn
name.vn
pro.vn
health.vn

can you try add this site to Cloudflare: “dot.vn” or “vnnic.vn” or “moit.gov.vn” or any another

All receive : “Failed to lookup registrar and hosting information of moit.gov.vn at this time. Please contact Cloudflare Support or try again later.”

I think the issue is that .VN doesn’t have a public whois server, as you can see trying to do a whois on any domain

$ whois dot.vn
This TLD has no whois server, but you can access the whois database at
http://www.vnnic.vn/en

The only way to look up whois information for a domain is through the website, locked behind a captcha. Meaning Cloudflare can’t access the data.

Hi @thong sorry for the issue with this, I see a lot of .vn domains on Cloudflare, I suspect we’ll need to assist in adding this one. I’ll flag this for my to assist. You should have received a copy of 2508603 @thong

Leaving this for future reference - https://support.cloudflare.com/hc/en-us/articles/205359838-I-cannot-add-my-domain-to-Cloudflare

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