Error during encoding - Preview seems to be available?


#1

We’re getting an error status during the encoding step when we’re using Cloudflare Stream. It’s only happening on one video so far but it would be interesting to know what the cause is.

The problem occurs both when we upload via the API or via the Cloudflare Dashboard.

While the status indicates an error, the video itself seems to play just fine when we look at the preview link. What gives?

Below is the the response we’re getting, redactions by me:

{
“uid”:“redacted”,
“readyToStream”:false,
“status”:{“state”:“error”,“step”:“encoding”},
“meta”:{“filename”:“redacted”},
“labels”:,
“created”:“2019-02-25T14:21:09.48127Z”,
“modified”:“2019-02-25T14:22:12.75595Z”,
“size”:89981912,
“preview”:“https://[watch.cloudflarestream.com](redacted”,
“allowedOrigins”:,
“requireSignedURLs”:false
}