Error Code: 1255

General Billing
1

Hi,

My credit card expired, and I have updated the new card details for payments successfully.

I still get the below error message and I unable to access my streaming platform:

“Pay your outstanding balance in Billing > Invoices. You may not purchase additional services until the outstanding balance on your account has been paid. (Code: 1255)”

Could someone kindly advise how this can be solved?
Many thanks

Piero

4

Do you have any outstanding invoices in the Billing section?

5

Hi there!

Billing related issues can only be addressed via ticket. Please make sure to reach out to Customer Support for additional information.

Thanks!

6