Error code 1211 email change

error code 1211 is making it so I can’t change my email address. I was locked out of the current Gmail account so I want to change it but I can’t because of this error code. How do I proceed?

If you keep getting the error, can you create an Account ticket and share your ticket number here? You can open an Account ticket here,

3240722 here is the ticket number

1 Like

Hi @matt23,

An alternative solution has been provided to have your new email set up.
Please respond back on ticket: 3240722.

I will mark this thread closed for now.
Let’s follow up on the ticket.

Thank you.

What is the alternative solution?

HI @matt23 as suggested by my colleague on your ticket, Unfortunately if you're unable to complete verification on your original email (the only alternative to migration), then I do apologise, however you will need to look at migrating your domains and configurations across to a new account.