Error Code: 10003. Status Code: 500

General Dashboard
1 
**Hallo,**
**I have an entry for a Malware alert on my Dashbord.**

## Your domain has been suspected of phishing or malware

Please review the identified items below. When you have removed the malicious content, you may request a review by our Trust & Safety team.

|Date|Category|Page URL|Status|
| --- | --- | --- | --- |
|Mar 23, 2022|Phishing|test.xxxxxxx/Secure/?_sc_p=lid%3A412b0aa632a9584xxxx3398774074e21704d562-%2Algt%3A1647357094%xxx2Aseg%3A&mktg_wl=&utm_campaign=marketing-newsletter&utm_medium=email&utm_source=automizely|Request review|


 **But all the time if I click on "Request a review" then I got:** 

Error Code: 10003. Status Code: 500, Error: failed to parse response from GetRpats API. invalid character '<' looking for beginning of value (Code: 10003)

Do you have any Idea what I can do? 
Thank you all very much.
2

Can you share a screenshot of the alert? I have never heard of that before.

3

cloudflare_error
cloudflare_error1128×485 22 KB

4

I have raised the issue of you being unable to request a review.

1 Like
5

Hello,

Can you please raise a ticket with support (https://support.cloudflare.com/hc/en-us/articles/200172476-Contacting-Cloudflare-Support#h_7b55d494-b84d-439b-8e60-e291a9fd3d16), and then share the ticket number here?

1 Like
6

We have created a ticket #2691435 and followed up on your request there.

7

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