Error Code: 10000, and multiple 403 on dashboard pages

General Dashboard
1

What is the name of the domain?

What is the error number?

10000

What is the error message?

Authentication Error

What is the issue you’re encountering

Not able to use worker dashboard, mainly limited to setting env values for pages and accessing settings.

What steps have you taken to resolve the issue?

Tried different browsers, and desktops, still facing the same issue.

What are the steps to reproduce the issue?

I recently enabled 2FA, could be because of that. But, after that I am not able to change any setting for the worker.

2

Sorry for the issues @sshivaditya can you clear cache and try again? I took steps to correct, just not sure if they will be effective or not. Please let us know.

4

I tried again on multiple browsers and computers, but I’m still getting the same issue—an “Authentication Error” with error code 10000. I tried editing the worker page secrets, but I’m encountering this error. This is happening on other accounts as well, even when I’m an admin. What you did fixed the issue on my personal account.

1 Like
5

Perfect. Sorry you’re getting issues on other accounts, let’s fix those as well.

Can you share the name of one site in each of those other accounts? If not here, let me know and I will kick off a private discussion to collect those details.

6

Could you start a private discussion, would be better to share the details over there?

1 Like
7

@sshivaditya sorry for the ongoing issues, I will flag your ticket 01360404 for my colleagues in Support and add the details you shared with me for their attention.

1 Like
8

Hi @sshivaditya.

Apologies for the issues you’ve been having.

I’ve requested for more information on the ticket that you opened.

Could you please get back to us whenever possible so we can further debug?

Greets.

2 Likes
9

my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.

10

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