Error adding payment method

General Billing
1

What is the name of the domain?

What is the error message?

Account does not have payment method set up

What is the issue you’re encountering

I can’t add any payment method, be it card or PayPal.

What steps have you taken to resolve the issue?

I tried both available methods, card and paypal. I also tried using a macbook and an iphone.

Billing issues requre a Billing ticket with Support

01420321

In what area can we help you?

Payment issue

Screenshot of the error

Captura de Tela 2025-03-10 às 11.43.27.png
Captura de Tela 2025-03-10 às 11.43.27.png746×380 81.7 KB

2

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

3

What I’ve noticed is that it’s a recurring error and “support” takes a long time to resolve it, leaving us without feedback and with difficulties.

4

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.

5

Hello, @coutsoliveira!
We have replied to you through your ticket. Thank you!