ERROR 9523: Internal error - Uploaded images not previewing in dashboard or browser

[DiveAdmin]

For Workes & Pages, what is the name of the domain?

NA

What is the error number?

9253

What is the error message?

ERROR 9523: Internal error

What is the issue or error you’re encountering

I am uploading images to a new Cloudflare account for a build via the API and a valid image url. The response is 200 but the image does not load correctly in the CF dashboard or in a browser. The Cloudflare error is: ERROR 9523: Internal error

What steps have you taken to resolve the issue?

I have tested the same API call and process to another Cloudflare account and it works perfectly.

What are the steps to reproduce the issue?

Set up a new CF account to use with images. Create a valid token. Create a post request via the CF API documentation to test an image upload via a valid publicly available url.

Screenshot of the error

[DiveAdmin]

Hey @Cloudflare Team, what is going on with Images? It seems completely down for numerous users. We can’t upload an image using any method, even directly in the dashboard. It is a new account for a build we are working on for a customer so perhaps it is a permissions issue? Just let us all know you are looking at so we can get on with business or select an alternative.

[deanna]

Looking into this — I sent you a DM to follow up about your account details.

[DiveAdmin]

Hi Deanna, Thanks for responding. We now have two separate CF images accounts not working. I have responded to your email with details.

[DiveAdmin]

Hi Deanna, Let me know when you get the email as there seems to be issues with the CF email system as well.

[deanna]

Yep — replied in the Community DMs. You can also reach me at [email protected].