ERROR 9523: Internal Error - All our image transformations started failing

For Workers & Pages, what is the name of the domain?

w2.diagon.store

What is the error number?

9523

What is the error message?

ERROR 9523: Internal error. This isn’t supposed to happen, please reach out to customer support with error id: e5dcca42-eaa0-4bf7-bf87-15fe82c45f3c

What is the issue or error you’re encountering

Starting this morning we have observed images failing to load via our transform worker on our website.

What steps have you taken to resolve the issue?

  • Sanity checked browser cache / cleared local cache and reproduced on multiple browsers / machines
  • Purged cloudflare cache

What are the steps to reproduce the issue?

Here is an example endpoint having this issue: https://w2.diagon.store/product_xc8vawgpp5g68n3gnbfll2ee/UFsHSZHHnkSIwS1MXaZZU

Screenshot of the error

1 Like

The original screenshot I linked is not accurate. This is the one I was intending to share.

Hey,

I’ve raised with the engineering team, sorry for the issue!

2 Likes

Thank you! Worth noting as well, while implementing a workaround we noticed that using the “transform by URL” strategy to be failing with the same error.

https://media.diagon.store/cdn-cgi/image/width=828,quality=75/https://media.diagon.store/product_cm20zpbmn000308mhge6hcy0n/49AaVEXFJJETxArEc8AZp

Same for me. Image transformations started failing.
ERROR 9523: Internal error. This isn’t supposed to happen, please reach out to customer support with error id.

1 Like

Hey,

We have a status page up now, you can follow the progress here:

Again, very sorry for the issue! Thank you for raising :orange_heart:

1 Like

For Workers & Pages, what is the name of the domain?

What is the error number?

9523

What is the error message?

ERROR 9523: Internal error. This isn’t supposed to happen, please reach out to customer support with error id: 0ea429dc-4f88-41cf-9fd3-800fff8582e3

What is the issue or error you’re encountering

Image optimization stopped working and is returning Internal error for all images

What steps have you taken to resolve the issue?

I

For Workers & Pages, what is the name of the domain?

w2.diagon.store

What is the error number?

9523

What is the error message?

ERROR 9523: Internal error. This isn’t supposed to happen, please reach out to customer support with error id: e5dcca42-eaa0-4bf7-bf87-15fe82c45f3c

What is the issue or error you’re encountering

Starting this morning we have observed images failing to load via our transform worker on our website.

What steps have you taken to resolve the issue?

  • Sanity checked browser cache / cleared local cache and reproduced on multiple browsers / machines
  • Purged cloudflare cache

What are the steps to reproduce the issue?

Here is an example endpoint having this issue: https://w2.diagon.store/product_xc8vawgpp5g68n3gnbfll2ee/UFsHSZHHnkSIwS1MXaZZU

Screenshot of the error

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