ERROR 9522: Could not resize the image: internal error while processing the image

Website, Application, Performance Performance
#1

Hello,

We have noticed today that some images are not parsed by CF anymore.

https://ourdomain/cdn-cgi/image/width=400,height=400,f=auto/c48e6322faf64888c125852c0051a73c/be1005_1.jpg

Instead error is thrown

ERROR 9522: Could not resize the image: internal error while processing the image

CloudFlare says

  • 9424, 9516, 9517, 9518, 9522 & 9523 — Internal errors. Please contact support if you encounter these errors.

What we suppose to do?

Thanks.

#2

It’s actually pretty clear on this :wink: contact support.

Though I’d first verify if that is even a valid image. I could imagine such an error for an invalid image.

What’s the actual URL?

#3

Would appear as if an invalid image threw 9511. So the best thing is to contact support.

#4

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