ERROR 9516: Could not resize the image: error during decoding: Error while decoding the JPEG image. The file may be incomplete or damaged

I’m getting this issue when converting images from jpg to webp

https://support.cloudflare.com/hc/en-us/articles/4412024022029-Troubleshoot-Image-Resizing-problems

  • 9424, 9516, 9517, 9518 & 9523 — Internal errors. Please contact support if you encounter these errors.

ERROR 9516: Could not resize the image: error during decoding: Error while decoding the JPEG image. The file may be incomplete or damaged

https://offershub-cdn.kaligo.com/images-proxy/products/popink_au/AS003450.jpg?format=webp

Running your file through jpeginfo throws an error.

➜  ~ jpeginfo --check --comments ./AS003450.jpg
./AS003450.jpg 1713 x 1142 32bit Exif  N  363700  Unsupported color conversion request  [ERROR]

Looks like it’s colour space related to me. Your original image is using Colorspace: CMYK, try saving it as something like sRGB.

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