Error 524 A timeout has occured

Website, Application, Performance Security
1

What is the name of the domain?

icpac.org.cy

What is the error number?

524

What is the error message?

A timeout has occured

What is the issue you’re encountering

We are trying to send certifications from our portal to users and the request is taking too long for the cloudflare. We get the error 524 A timeout has occured. Is there any way we can increase the Proxy Read Timeout without buying the Enterprise plan?

What steps have you taken to resolve the issue?

We are trying to make the emails to be sent by smaller batches so the request and response fall into the default session time.

Was the site working with SSL prior to adding it to Cloudflare?

Yes

What is the current SSL/TLS setting?

Full

What are the steps to reproduce the issue?

Sent the certifications to all users at the same time.

2

The read timeout cannot be changed without an Enterprise plan.

You will need to do one of…

  • use a non-proxied (“DNS only”) DNS record or the IP address of the server for this request so it bypasses Cloudflare
  • call the process directly from the server
  • accept that the process you are calling has started on your server end and will eventually complete, ignore the timeout message
  • change the process so the request starts the process, then poll it for completion on the client side
  • break the process into smaller chunks that will complete in time
3

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