Error 522 with some internet service providers

bug
using_apps

#1

Hi CloudFlare Support Team,

We are currently using CloudFlare’s SSL service for domain ipeoplex.com
When connecting to the my web site https://hris.ipeoplex.com , we have the following problems:

  • The clients using internet service of Viettel or VNPT run well.
  • The clients using internet service of FPT cannot running, the browser reports “Error 522”. We have tested on this clients, them can still access CloudFare’s website.

Tracert data on the client has errors at the bottom.

Look forward to your support.
Thank you very much.

C:>Tracert hris.ipeoplex.com
Tracing route to hris.ipeoplex.com [104.27.148.240]
over a maximum of 30 hops:
1 25 ms 1 ms 1 ms 118.70.244.17
2 1 ms 1 ms 1 ms 118.71.250.5
3 * * * Request timed out.
4 2 ms 2 ms 2 ms 10.245.35.252
5 2 ms 1 ms 2 ms 42.112.2.158
6 2 ms 1 ms 3 ms 10.245.32.235
7 27 ms 21 ms 22 ms 118.69.132.132
8 22 ms 23 ms 25 ms 118.69.252.173
9 23 ms 23 ms 23 ms 118.69.221.210
10 22 ms 21 ms 21 ms 104.27.148.240
Trace complete.

C:\Users\VanHuong>tracert hris.ipeoplex.com
Tracing route to hris.ipeoplex.com [104.27.148.240]
over a maximum of 30 hops:
1 1 ms 1 ms <1 ms 192.168.1.1
2 3 ms 3 ms 5 ms 113.22.4.121
3 81 ms 8 ms 3 ms 42.112.4.26
4 5 ms 5 ms 5 ms 1.55.152.22
5 2 ms 3 ms 3 ms 104.27.148.240
Trace complete.


#2

A post was merged into an existing topic: Client met Error 522


#4