This has happened several times over the past 24 hours on the Wordpress site.
It’s an intermittent error, so it’s difficult to replicate, and it’s normally gone when the page is reloaded. However, as it has happened multiple times for a least a day, and most recently in the past half hour, I need to know if there is a problem I should get fixed.
The website is hosted at Siteground and I have already contacted their support who have just told me that:
“I was not able to replicate the case and I was not able to find any 502(must be a typo) errors on the hosting server, which leads me to believe that the issue could be related to the CLoudFlare’s CDN.”
I have looked at other pages in this community relating to this error such as this “/t/error-520-web-server-is-returning-an-unknown-error/317314”.
However the SSL is fine as far as I can see.
Pausing Cloudflare and clearing cache makes no difference.
I’ve tried different browsers, all the same.
I hope someone can help me troubleshoot the error.
Also, is there a way to access error logs, as I hope they might provide some information that could help Siteground with troubleshooting. I have searched for logs, but I can’t find the logs mentioned on this page “cloudflare /network-error-logging/get-started/”
Thanks all. I hope someone can help. Have a great weekend.
I should explain exactly what my issue and solution was to help others.
My SSL certificate expired a few weeks ago, and today I was told that because I use Cloudflare nameservers Siteground’s system thinks the website is now hosted elsewhere, and this is the reason Siteground did not inform me that the automatic renewal of the SSLC had failed.
What is strange is that despite the certificate expiring weeks ago, the site has been working fine until yesterday, and as explained above, it still worked normally most of the time.
You see, this has happened many times before, but normally the site displays an error straight away, and I am aware that I need to disable Cloudflare for a couple of minutes to manually renew the certificate, but every other time this has happened Cloudflare normally gives me an accurate error explaining that the problem is the SSL, not this Unknown Error.
Siteground are great in my experience, and I have suggested to them that they simply notify customers who use Cloudflare nameservers that a SSL renewal has failed. To me that sounds like a simple and logical solution that would save Siteground and their customers some time and stress, but implementing that suggestion may not be as easy as I imagine it is.
I’m experiencing the same issue, also hosting with SG. Just renewed SSL certificate (though it said it was good until the end of September…). Hope this resolve the issue. Hanging out here in case any other news about this comes up.
Yes. Replace example.com with your domain. The Cloudflare setting of Always Use HTTPS should not be enabled globally for your site as it will interfere with that rule. You can use another rule after the acme-challenge rule to enable that setting if you wish.