Error 503 and 500 on domain

My website has been down for the past 24+ hours. I cannot access the website nor can I sign into my dashboard. Please help!

  1. My domain Name:
    www.MindyMakes.com

  2. The time and timezone of the 503 error occurrence:
    2021-09-16 21:22:14 UTC

  3. The output of www.example.com/cdn-cgi/trace from the browser where the 503 error was observed (replace www.example.com with your actual domain and host name):
    I’m not sure where to find this information? I’m with Bluehost

Thank you so much for your help!

Run the trace command as suggested in the error

  1. Open the Network Utility application.
  2. Click the Traceroute tab.
  3. Type the domain or IP address in the appropriate input field and press Trace .
  4. You can copy the results to save in a file or paste in another program.

Or from a command line, `$ www.mindymakes.com/cdn-cgi/trace

I get a 521 on https://mindymakes.com/ and was getting a bluehost place holder page (as if there was no site content to be loaded) on www.mindymakes.com although now I am getting a 521. I’d contact bluehost and find out what’s going on with your origin server, 521 and 503 both indicate some origin issue.

Did you make any changes on your site just before it stopped working?

Hi Cloonan, Thank you SO MUCH for your reply!

I ran the trace command as you had indicated and this is what came up:
Traceroute has started…

traceroute: Warning: www.mindymakes.com has multiple addresses; using 104.21.74.139
traceroute to www.mindymakes.com (104.21.74.139), 64 hops max, 72 byte packets
1 mobile.hotspot (192.168.0.1) 10.235 ms 2.005 ms 1.836 ms
2 10.198.29.177 (10.198.29.177) 31.129 ms 34.189 ms 32.689 ms
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 ae0.mpr1.iah4.us.above.net (208.185.107.9) 58.728 ms 32.559 ms 31.872 ms
9 ae6.cs2.iah1.us.eth.zayo.com (64.125.27.176) 73.822 ms 63.974 ms 60.705 ms
10 * * *
11 * * *
12 * * *
13 13335.ash.equinix.com (206.126.237.30) 127.471 ms 74.231 ms 90.185 ms
14 172.70.132.2 (172.70.132.2) 77.807 ms 71.322 ms 70.104 ms
15 104.21.74.139 (104.21.74.139) 70.022 ms 74.350 ms 69.625 ms

I had contacted bluehost and they had said it was because when I saw the 521 error yesterday when I tried to access my webpage, I clicked “pause my site on cloudflare” and then imediately re-activated it, so now the DNS propagation takes up to 48 hours. Is that correct?

Thank you so much again!

1 Like

That only takes 5 minutes to take effect.

oh dear! sdayman, any suggestions for how to troubleshoot?

You should leave it paused (plus the five minute wait) until you can confirm that the site is fully functional with HTTPS before your re-activate it.

@sdayman do you know how long usually I need to pause it until I can confirm the site is fully functional? Sorry if it’s a dumb question as I am completely clueless about all of this…so when I reactivate do I just click on the re-activate button?

@sdayman I paused cloudflare and now the site is fully function with HTTPS! :star_struck:

But I still get the same 521 error when trying to login to my dashboard. I can’t access my dashboard via bluehost either. What should I do now?

All and any help is appreciated!

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