Error 500 creating api token

When I try to create an api token for my domain, I get the following error message :
API Request Failed: POST /api/v4/user/tokens (500)
I tried with the following settings:
“Toutes les zones - Vider le cache:Vider, Réglages Zone:Modifier”
I tried several times, at different times, on different browsers but I still have the same error even though I have already managed to create tokens with the same values ​​on other domains.
The problem has already been posed on the community but without result

can you help me solve this problem?

Hi @user6253,

I escalated those two previous threads at the time and was told that a ticket would be required to troubleshoot this. Do you have a ticket open?

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