our website is down with this error:* 429 Too Many Requests. You have sent too many requests in a given amount of time.
How do I get it back up?
Hi there,
A 429 is a HTTP response code that indicates rate-limiting has been triggered. If you are seeing this when visiting your website that you own, you should be able to look at your rate-limiting settings on our dashboard and look at disabling the rule in order to get access again or alternatively create a rule to bypass rate-limiting for the source/client IP you are browsing from.
Here are some guides to help you.
Where you can find rate-limiting documentation: Rate limiting rules · Cloudflare Web Application Firewall (WAF) docs
How to create a skip rule to bypass rate-limiting for your IP - Configure a custom rule with the Skip action · Cloudflare Web Application Firewall (WAF) docs
It is also possible this 429 is not being served by Cloudflare, and could be coming from your origin web server if you have some sort of rate-limiting security software configured there, depending on what the error page looks like (Cloudflare branded, would indicate its from Cloudflare and another other branding likely your origin).
If you are unsure how to proceed let us know.
Hope this helps!
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