Error:1323 can't add a new domain

[divigoods]

What is the name of the domain?

Next Gen B2B

What is the error number?

1323

What is the error message?

you cannot add or modify subscriptions or services ultil all invoices are paid Download each “Unpaid” invoice on your billing page and click the “Pay online” link within each invoice to fix your account (Code: 1323)

What is the issue you’re encountering

Unable to add a new domain

What steps have you taken to resolve the issue?

I see I have no unpaid invoice so unable to do anything. Opened a ticket :01042670.
Please help. I see many others reporting this but not seeing any resolution.
Hi Cloonan, the link you provide not helping. Please help fix the issue.

What are the steps to reproduce the issue?

Just add any domain to my account.

[cloonan]

If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

I’ll flag that ticket for the Customer Support team.

[hollynghiem]

@divigoods

01042670

Please give our Billing team some time to work on the ticket. Thank you!

[divigoods]

Thanks Cloonan. Ticket id is 01042670

[divigoods]

Hi Holly, Waiting to hear back from billing team.

Divi

[sgoncalves]

Hi @divigoods, the team got back to you on the ticket with a conclusion, marking this topic as solved.