Error 1323: Cannot add Free domain

General Billing
1

What is the name of the domain?

example.com

What is the error number?

1323

What is the error message?

You cannot add or modify subscriptions or services until all invoices are paid. Download each “Unpaid” invoice on your Billing page and click the “Pay online” link within each invoice to fix your account (Code: 1323)

What is the issue you’re encountering

Cannot setup a new Free domain

Billing issues requre a Billing ticket with Support

01056606

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

  • Log in to my account
  • Click “Add site”
  • Enter my domain
  • Leave the default “Quick Scan for DNS record”
  • Click “Continue”
  • On Step 1 of 3, select “Free” plan
  • Click “Continue”
  • I get a red bar at the bottom with the error: You cannot add or modify subscriptions or services until all invoices are paid. Download each “Unpaid” invoice on your Billing page and click the “Pay online” link within each invoice to fix your account (Code: 1323)
  • I checked the Billing on my account, and everything is paid.
2

Hello,

As this is a billing related issue, we are not able to provide assistance on Community. I see that the ticket you raised is currently being attended by our Billing Team. We appreciate your patience and understanding.

3

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