Error 1315 when adding new Site

Hi there I’m getting this error when trying to add a new website:

“The zone you are trying to upgrade is marked as Do Not Upgrade. (Code: 1315)”

I read somewhere here that this is related to billing issues, but I checked and I don’t have any unpaid bills. How can I proceed?

Hi, this is account related issue, do raise a ticket, so we can check it.

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