Error 1315: domain still blocked due to debt problem already resolved

General Billing
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What is the name of the domain?

inteligenciaquantica.com.br

What is the error number?

1315

What is the error message?

Refer to https://cfl.re/3VUQyyL for assistance. The zone you are trying to upgrade is marked as Do Not Upgrade. (Code: 1315)

What is the issue you’re encountering

I need to configure DNS zone

What steps have you taken to resolve the issue?

I need to configure DNS, but I can’t. I haven’t used the site for some time. I stopped maintaining the server. Here at cloudflare there was a small debt of 0.80 US$ that I already settled but it didn’t resolve it. I even created another account and deleted the previous one, but it didn’t help. I do not know what else to do.

In what area can we help you?

I don’t know

Screenshot of the error

invoice cloudflare.png
invoice cloudflare.png799×657 52.7 KB

2

Welcome to the Cloudflare Community. :logodrop:

The Community is unable to address billing issues. You will need to open a billing support request from your Cloudflare account dashboard as directed by the text at the bottom of the invoice you shared here, and, presumably, by the link on the error message that you shared.

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