Error 1258 not able to upgrade from Free to Pro plan

I am trying to upgrade from Free plan to Pro plan and getting a Error 1258 notification when trying to complete payment. My bank has confirmed everything is okay their end and issue lies with merchant. Can somebody help please?

Ticket ID: [2923996]

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Sorry for the issues, I have flagged your post & ticket for my colleagues and will keep an eye on progress.

Thank you for providing the ticket number. I was able to track down the cause and I have updated you from the ticket with the next steps.

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Steps provided are not helpful as in our subscription we do not have any active subscriptions.

Hi @miamelia24 sorry for the issues you’re facing. My colleague routed your ticket 2923996 to the appropriate team, only that group can assist as we don’t have visibility into the ongoing discussion.