Error 1016 Origin DNS error with partner hosted zone

Hello,

My client’s website was hosted at Media Temple, which was a Cloudflare partner until recently. I moved their website to another host, but continued to use Media Temple to handle the DNS. The A record was pointed to the IP address for the new host. Everything was working correctly until we tried to remove Media Temple from the equation and just point the domain name servers to Cloudflare. When the change was made, the following was displayed in the browser: Error 1016 Ray ID: 60d156de2bd939f5 • 2021-01-06 00:31:59 UTC

The connection between Media Temple and Cloudflare was disabled more than 48 hours before the switch occurred, but Cloudflare still displays the following message in the account panel: Partner hosted zone - Your DNS zone file is hosted by Media Temple, a Cloudflare partner. Manage your DNS records at their website.

I have spoken with Media Temple support, but they say there is nothing they can do on their end.

Addition info from intdns.com:
Missing nameservers reported by parent
FAIL: The following nameservers are listed at your nameservers as nameservers for your domain, but are not listed at the parent nameservers (see RFC2181 5.4.1). You need to make sure that these nameservers are working.If they are not working ok, you may have problems!
lee.ns.cloudflare.com
leah.ns.cloudflare.com

Missing nameservers reported by your nameservers
ERROR: One or more of the nameservers listed at the parent servers are not listed as NS records at your nameservers. The problem NS records are:
jade.ns.cloudflare.com
logan.ns.cloudflare.com
This is listed as an ERROR because there are some cases where nasty problems can occur (if the TTLs vary from the NS records at the root servers and the NS records point to your own domain, for example).

How can I go about resolving this issue?

Cheers,

This topic was automatically closed 5 days after the last reply. New replies are no longer allowed.