I am trying to change my www subdomain from an A record to a CNAME for a new hosting provider and am getting error 1016. The Cloudflare page describing this error says to make sure the destination record is resolvable, which I have checked from multiple points, and dnschecker, and it does resolve to an IP properly. I have also configured my internal DNS so that www is CNAMEd to the destination and it works fine.
Asides making sure the addresses are resolvable, what can I do with this? How can I debug to find what the actual problem is?
- The current host is a Linux virtual machine on Google
- The new host is Hubspot
- The site itself is Wordpress
- The site does redirect www to the root which is what we’re expecting to see happen (IE:/ visiting the new www should redirect to the old site but instead gives error 1016)
- DNS is definitely resolvable