Error 1016 DNS Error after change name servers to Cloudflare

Website, Application, Performance DNS & Network
1

What is the domain name?
GniVox.com

When you tested your domain, what were the results?
Error 1016: Origin DNS error

Describe the issue you are having:

  1. GniVox.com was resolved properly my domain provider using an A record
  2. After changed the name servers to Cloudflare, GniVox.com is failed to resolve.
  3. I was told that Cloudflare’s name servers are now responsible for the zone and responsible for creating the A record for GniVox.com to 76.131.84.32. I am not sure how to create an A record from Cloudflare’s website and I am not sure if what I was told is correct.
3

What steps have you taken to resolve the issue?

  1. My DNS service provider still has the correct A record configured and they were working before changing the name servers to Cloudflare

;; ANSWER SECTION:
gnivox dot com. 14400 IN A 76.131.84.32
;; Query time: 32 msec

  1. A record does not exist in the Cloudflare’s name servers

  2. DNS checker all failed

  3. ICANN lookup shows CLOUDFLARE’s name servers for Gnivox dot com

4

There’s no DNS record for gnivox.com right now, but there is for www.gnivox.com.
https://cf-dev.sjr.org.uk/tools/check?594d4d1402ed406f8594b286e1ccbdc1#dns

www.gnivox.com gives error 1016, which means the DNS record is a CNAME but the CNAME target does not resolve (maybe it points at gnivox.com).

You can show a screenshot of your DNS records if still unsure.

Your DNS service provider is now Cloudflare as you are using Cloudflare name servers. You likely need to set the A record for @ (gnivox.com) to 76.131.84.32 in your Cloudflare DNS here…
https://dash.cloudflare.com/?to=/:account/:zone/dns/records

1 Like
5

Thank you SJR for the help.

I have added an A record from the link you provided and recreated a Cloudflare certificate to solve some SSL issues.
The issue has been resolved.

1 Like
6

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