Error 1016 after submitting a form

We are getting 1016 error after we submit form to dotdigital
There was a problem with the billing, which was resolved.

But we still keep getting this error

are you able to advice

billing at the registrar or cloudflare?

Hi. yes the billing is at the registrar

If that is not your site, you need to contact the site owner to see if they are having an issue.

If it is your site,

  1. Log in to your Cloudflare dashboard.
  2. Go to the DNS settings for your domain.
  3. Verify that the DNS records for your domain are correctly pointing to the IP address of your origin server (where dotdigital is hosted).
  4. Ensure there are no conflicting records (like CNAMEs or A records) that could be causing the issue.

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