Error 1014 when adding CNAME

Getting error 1014, when adding my CNAME account for teachable, following their steps explained here https://support.teachable.com/hc/en-us/articles/115000382791#CreateaCNAMErecord . I have replicated the steps but still get an error message. Error 1014 Ray ID: 6c964c70ddcd71ec • 2022-01-06 16:24:47 UTC CNAME Cross-User Banned. Please could you help.

That generally happens when the target is not properly configured for that hostname. Please ask Teachable if their end is configured for that custom domain – specificially, the exact hostname from the URL.

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