What is the name of the domain?
test.ffhelper.com
What is the error number?
1014
What is the issue you’re encountering
I setup “Custom Hostname” test.ffhelper.com to point to test1.valueents.com by adding a CNAME pointing to test1. valueents .com. It’s all green saying “Certificate status” is Active and “Hostname status” active. When I navigate to https://test.ffhelper.com/ it get the message Error 1014 CNAME Cross-User Banned. The domain ffhelper .com is on GoDaddy (no my Cloudflare account), and I do not want to move the DNS to Cloudflare. How to fix?
What feature, service or problem is this related to?
DNS records
What is the name of the domain?
valueents com
What is the issue you’re encountering
Serving static websites from R2 via Custom Hostnames - How to fix Error 1014?
What steps have you taken to resolve the issue?
Hi,
I need help with the following setup. I want to create a site-builder for non-profits, so Cloudflares zero CDN egress fees is great for our use-case.
I want to host the end-user’s static website on R2. I uploaded the html file to R2, linked it to a “Custom Domain” on our domain (currently test <dot> valueents <dot> com which works fine). Then I created a “Custom Hostname” using Cloudflare for Saas (currently testing with test <dot> ffhelper <dot> com), and validated ownership (all green and marked “active”).
I am using ffhelper <dot> com as a test end-user, name-servers on GoDaddy, as we cannot control where our end-users have their DNS zones.
I thought the last step would be a CNAME from test.ffhelper.com to test <dot> valueents <dot> com, but that results in Error 1014 CNAME Cross-User Banned.
I read more than 10 of the answered forum questions, and it seems as a non-enterprise user, I am getting stuck at this (from the docs):
Another common cause is connecting a custom domain to an R2 bucket, where the domain is an active zone with the zone hold feature enabled.
How can I fix this? I want to serve static websites from R2 via Custom Hostnames.
Thanks for your help 
Screenshot of the error
