Error 1014: CNAME Cross-User Banned (GoHighLevel)

[bo17]

What is the name of the domain?

OSABenefits.com

What is the error number?

1014

What is the error message?

CNAME Cross-User Banned

What is the issue you’re encountering

When attempting to use GoHighLevel’s scheduling links this Error prompts. This was not an issue until we moved our website over to Cloudflare.

What steps have you taken to resolve the issue?

Read every article I could find, consulted YouTube, went through Teir 3 support at GoHighLevel (they say the error is on our end).

What feature, service or problem is this related to?

DNS records

What are the steps to reproduce the issue?

Visit any scheduling link provided by GoHighLevel. EX: https://scheduling.osabenefits.com/widget/booking/9DBRVJy4yZIEaYdK9rpC

Screenshot of the error

[DarkDeviL]

@bo17

1014 CNAME Cross-User Banned

That error is appearing when the actual (sub-)domain isn’t configured to be served on the final destination, e.g. on “brand.ludicrous.cloud”'s end, according to your screenshot.

If “brand.ludicrous.cloud” is the correct CNAME target you have received from GoHighLevel, then my advice will be to try starting over, on GoHighLevel’s side, and by onboarding (e.g. re-verifying) your domain on their platform again.

GoHighLevel should be able to assist you on how you can do that.

[bo17]

DarkDevil, you rock! Months of going back and forth with nobody knowing what to do. Somehow that domain got locked up with GHL so we just changed it. So simple, yet so far away until you pointed it out.