Error 1014 CNAME Cross-User Banned Gitbook.io

[this.nugroho]

Hello i’m facing same issue like this post, i can’t open a ticket because i was in free plan, what can i do to resolve this ?

Thank you

[cloonan]

@this.nugroho

i can’t open a ticket because i was in free plan

The ticket with the changed to the CNAME should be opened by the owner of the target domain.

@lindseym

A Cloudflare Pro, Business, or Enterprise plan is required on the target domain for Cloudflare Support to change default CNAME restrictions.

That account owner can open a ticket

[this.nugroho]

Thank you for your response,
so in this case i need to contact gitbook.io support to help me resolve this issue ?

thank you.