Error 1009

Hello!! i have a problem with my website, the users who live in Venezuela cannot view my site.
when entering the site it shows the next error:

Error 1009

Hi @albertocv.ht,

It seems like you have blocked Venezuela in Cloudflare. Can you go to ‘Firewall’ in your dashboard and see if you have any rules configured there?

Hi @domjh, the Venezuela country is not blocked.

And nothing shows up in that event log corresponding to these blocks?

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Maybe the IP of the blocked users is incorrectly associated with a country you are blocking, @albertocv.ht, can you have one of the affected visitors go to https://www.ultratools.com/tools/geoIp, enter their IP, and share the results with you/here?

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@albertocv.ht do you run one signal app in your site?
Check this topic -> here

Try to see if you run any service that have blocked their servers to Venezuela or other countries ?

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