Error 1003 causing a site page 500 error, our sales site is down and we are losing money… HighLevel dev team has determined we have an ip active under an a name we cannot see here nor did we create that would be connected to a WP site… we are at a loss.
We have spoken with the registrar as well and we keep getting sent back here, but support here is hard to come by.
We are severly overdue for this product launch and now have people losing faith in us. Desperate for help.
The likely explanation is that the hostname is proxied, thus returning Cloudflare Proxy IP addresses. I believe you need to turn off Cloudflare Proxy (ie put the hostname in DNS-only mode) to use GHL.
Of course, that’s mere speculation as you didn’t provide your domain name so I’m unable to look up anything.
Perhaps you should consider retraining a technical person or agency with experience in web infrastructure to maintain your website considering all the money (you say) you’re losing?
The dns is set up properly. It is not showing the IP address that is the issue in our account.
The domain affected is demo.highlevelbos.com
Proxy is already off on all records we can see. But even if it wasn’t, and perhaps for the IP address in the A record that is the culprit.
GHL Support sent this message about the situation.
“You will need to contact Cloudflare to inquire if there is a backend record pointing to your domain, specifically a WordPress record. This record, 104.18.35.90, is a Cloudflare IP and should be configured to point to their WordPress server. This misconfiguration is likely causing issues with your domain”
It says this about this IP Address: 104.18.35.90
Error 1003 Ray 1D: 895c7201890565 •2024-06-18 17:20:82 UTC
Direct IP access not allowed
What happened?
You’ve requested an IP address that is part of the Cloudflare network.
A valid Host header must be supplied to reach the desired website.
We do not show this in our records and think it might be on cloudflare’s backend.
I hope this clarifies things.
It is not our error and when I say we are losing money, if you cannot market a product, you cannot make the money. As a new widow who is counting on being able to sell to support her four children, I do not take this lightly.
So when “I say” I’m losing money, I am. I have people waiting for this and I cannot charge them until we prove how it works.
I may have found a temporary workaround, but this issue needs to be resolved regardless.
No, it’s not set up properly.
That’s because the hostname is set to Proxied (
), when it should be set to DNS-Only(
).
I mentioned this in my earlier post.
The fact you didn’t act on that suggests there’s a technical barrier here.
But rather than asking for clarification to fix your issue, you chose to take offence at my suggestion to get technical help to stop losing the money you say you’re losing.
For daring to suggest you get technical help, I’m really sorry.
Cloudflare is a self-service platform, even at the highest plans. That means the issue can only be resolved by you… or someone you hire to work for you.
Again, get in your Cloudflare DNS app and set the zone to DNS-Only.
Below is a link to GoHighLevel’s own documentation that clearly says: “If you are using Cloudflare, please make sure that the Proxy status is set to DNS only as we do not support Cloudflare Proxy.”
Good luck!
Uh, where are you even getting this information? You are absolutely incorrect and acting as if I am lacking technical knowledge when I run this marketing agency and use cloudflare exclusively. Not only that, my partner is a developer, and GHL dev team and support team all went over our records numerous times. Since you clearly know better than I do, review my record and tell me what I am missing, please.
Your suggestion to hire help when I have had so many high level tech people on this is ludicrous.
I realize this is a self-service platform, but when the professionals from both GHL and the registrar says it is a backend issue with Cloudflare for the subdomain, I really then hope to find someone who has a clue about anything to assist.
Thanks for the condescension though, I feel very much awake and raring to go as a result.
How did you obtain the info you are basing your feedback on? I am wondering if you could see something erroneous in the account, if you have eyes on something other than what we can see and manage, that was accidentally associated with our account on the Cloudflare end of things.
Does this further information not help?
Does anyone else have any insight?
Can you explain the issue you are facing? I don’t experience any of the errors you described above (1003, 500) when visiting https://demo.highlevelbos.com, just a 404 returned by the webserver.
Yes, I know. I pulled the site from that domain but let me put up a test site.
