Error 10000 for renew my domain

What is the name of the domain?

Sspi.trade

What is the error number?

10000

What is the error message?

Authorization failed

What is the issue you’re encountering

Can’t renew my domain

What steps have you taken to resolve the issue?

Tried 4 different payment method. My auto payment for other invoices are working fine. Created a ticket and got no answer after a week.

Billing issues requre a Billing ticket with Support

00978768

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Renew my expired domain

Screenshot of the error

I have the same issue created a billing ticket (00978768) and got no answer after a week! I created a community topic and have received no answer there yet. It’s ridiculous, there is no call center, the ticketing system is not working and this issue that happened before for someone else is still happening for others which means the root cause is not recognized. I lost my domain for a week now and CF doesn’t care. the weird thing is that all registrars send a reminder 60 days before expiration and many more after that but I did not receive even one from CF.

Hi there,

As this is a billing related issue, we are not able to provide assistance on Community.

Rest assured that we have escalated this to the Billing Team. We appreciate your patience while awaiting their assistance

What’s going on at CF these days?! My esclated and urgent ticket is not answered after 11 days! My domain is in grace period and I need this to resolve asap please. 00978768

Now 12 days and a redemption fee is added to my domain invoice!

I can see you have responded to the case. Can you ganerate the HAR file and share into the case 00978768.
How do I generate a HAR file?

Thanks @ikmal , Now I tried it again and it renewd successfully, I see that the renew page process is different now. BUT I paid 44 USD plus tax more than I should because the support process took so long that I had to pay the redemption fee. How can I ask for refund for that?

This topic was automatically closed after 15 days. New replies are no longer allowed.