Error 1000 - Upgraded and lost the site

That’s fine, you don’t need to remove the old account. So just checking, you have access to the account it was on before as well as the new one?

yes I do and it says the domain was removed?

On the old account, can you follow this guide to export the DNS:

Then on the new account, follow the steps to import the file.

That will probably be the quickest way to get the site up and running again. If that doesn’t work, or you have any issues, we can walk you through doing it a different way.

OK thank you very much - I will give it a go now.

No problem, that’s great - please let us know how it goes!

Hi again - not good. I did the export from the old account and then imported into the new account and it said:

Ah, sorry - I forgot that bit!

Click the x to the right of the A and AAAA records to remove the broken ones and try the import again. It is just detecting that some records already exist, but they are the wrong ones!

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ah ok - should I remove them in the new account first?

You don’t need to make any changes at all in the old account. Remove the A and AAAA ones in the new account and try the import again in the new account.

Hey - it worked - yank you.

Who are you anyway - do you work for Cloudflair?

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Sorry - I do not want to yank you, just thank you

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Excellent, glad it works. I don’t work for Cloudflare, no.

There is a post on what an MVP is/does here if you want to read it, but we are basically volunteers who choose to spend time here helping people :slight_smile:

ah, now getting this error:

Hmm… That is usually due to an issue on your server.

If you pause Cloudflare and wait 5 min, does your site work OK?

Actually, it seems to be working for me now, through Cloudflare.

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Hi,

All is working now testing on my end… let us know if there is anything else to be helped with.

seems Okay again now.

Can I send you some cash for a drink as a thank you?

Hi

I tried to send this yesterday but it said I had to wait 24 hours as I had sent too many messages!

No problem, that’s really nice of you, but no need! Thank you :slight_smile:

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