Website hosting is siteground from what I’m being told. IP address there should be 34.174.185.99. I verified with IT there. It’s been siteground since day one with that IP.
No one has logged into Cloudflare let alone made changes and yet the website was up just fine a few hours ago with the settings in the screenshot. When I delete A records and put in new ones but with 34.174.185.99 the error clears but still no website. I’m not able to add siteground’s nameservers because it’s cloudflare.
I don’t want to have to migrate and take a week and don’t want to remove from cloudflare entirely.
What can I do? The strange thing is the site served just fine up until 2 hours ago with absolutely NO changes to DNS or anything for over a year.
What feature, service or problem is this related to?
DNS records
What are the steps to reproduce the issue?
I’ve tried deleting the two A records and re-adding them.
I’ve tried deleting the two A records and adding what should be the assigned IP instead 34.174.185.99 the error goes away but there’s no site.
Your site was previously connected to Canva. The previous IP address (103.169.142.0) belongs to Canva (a Cloudflare customer), and you even have two domain verification TXT records that are still pointed at Canva.
Perhaps you used some feature in Canva to automatically connect your Cloudflare domain, that’s why you may not realize you added these DNS records.
Now the domain is DNS Only and points at the Siteground IP address you mentioned. As such, Cloudflare is not in the way any longer, directly or indirectly.
You need to work with your hosting provider – Siteground – to configure an SSL certificate for your domain to get rid of the security warning you’re seeing.
Aftwerwards, you may want to change the “Proxy Status” in your Cloudflare DNS page to Proxied so Cloudflare can protect and accelerate your website.
Note that if you still want to use your Canva site (rather than something you have with Siteground), then you need to change the IP back to Canva’s own… and open a support ticket with Canva to understand and address the “DNS points to prohibited IP” Cloudflare error you’re seeing (as I mentioned earlier, Canva is a Cloudflare customer… and it would be Canva’s duty to address this issue).
Thanks George, looking into it further I found the company’s canva premium was allowed to expire and that lead to the issue. The canva was reiactivated and I made sure the correct values were in DNS (basically restoring it back to the original screenshot)
TXT | _canva-domain-verify | 80642de0-5819-44b3-a588-f07f52982e17
A | @ | 103.169.142.0
A | ww | 103.169.142.0
and points at the Siteground IP address you mentioned. As such, Cloudflare is not in the way any longer, directly or indirectly.
so Cloudflare can protect and accelerate your website.