Error 1000 message

Hey guys my site is down and I’m getting an error 1000 message. I’ve looked up what it means and how to resolve it,l on Cloudflare, but it’s not working. Maybe I’m doing something wrong. My site was built on SiteBuilder and I’ve pointed my DNS to their IP address but still no luck. When I contacted SiteBuilder they said that Cloudflare is blocking their IP address. Need this resolved asap

https://support.cloudflare.com/hc/en-us/articles/360029779472-Troubleshooting-Cloudflare-1XXX-errors#error1000

1000 means it’s pointing to a Cloudflare IP address when it shouldn’t - this isn’t anything relating to IP addresses being blocked.

Are you sure you have the correct IP/CNAME in DNS? If so, they may be using Cloudflare SSL for SaaS but haven’t setup your domain correctly.

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